{"id":23915,"date":"2024-07-02T15:56:10","date_gmt":"2024-07-02T13:56:10","guid":{"rendered":"https:\/\/www.musee-balzac.fr\/faq\/"},"modified":"2024-07-08T13:20:49","modified_gmt":"2024-07-08T11:20:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.musee-balzac.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-23915\"  class=\"panel-layout\" ><div id=\"pg-23915-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-23915-0\" ><div id=\"pgc-23915-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-23915-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t            <div class=\"ewd-faq accordion-faq\" id=\"\" data-ref=\"23913\">\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Can I get to Tours using public transport?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        You can only get the bus to the museum if you plan to stay in Sach\u00e9 (B&amp;B or <a href=\"https:\/\/www.gite.sache.fr\/\" target=\"_blank\" rel=\"noopener\">hostel<\/a>) and take the Sach\u00e9-Tours bus (<a href=\"https:\/\/www.remi-centrevaldeloire.fr\/wp-content\/uploads\/REMI_37_FH_LIGNE_I_NOV23-1.pdf\" target=\"_blank\" rel=\"noopener\">timetable<\/a>). If you're here for a day trip, it's best to get a taxi from Tours or Azay-Le Rideau (you can take the train to Azay-Le-Rideau station).                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Where can I park near Mus\u00e9e Balzac?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        <div>There's a free car park for cars, motorhomes and coaches 100m from the museum entrance. There<\/div><br \/>\r\n<div>are free parking spaces in Sach\u00e9 itself, 300m from the museum entrance.<\/div>                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Is there any disabled parking?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        There is one disabled parking space in front of the ch\u00e2teau gate.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are there any bike racks near the museum?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        There are bike stands in the museum grounds near the toilets. The museum is approved as bike- friendly by <em><strong>Accueil V\u00e9lo<\/strong><\/em> (prime location near the \"L\u2019Indre \u00e0 v\u00e9lo\" bike path) and provides a repair kit and three e-bike chargers for cyclists to use.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are there any lockers available?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        There are lockers near the museum's ticket desk. You need a 1 Euro coin to use them. They fit helmets, small backpacks or bike bags. For anything bigger, please ask the ticket desk about their left-luggage facility.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>What's the best way to visit with children?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        We recommend a baby carrier for little ones.<br \/>\r\nYou can use a pushchair in the grounds but not inside the museum given the many staircases and narrow exhibition areas (there's space at the ticket desk to leave your folding pushchair).<br \/>\r\nThere's a baby change facility in the disabled toilets.<br \/>\r\nPlease ask at reception for a bottle warmer.<br \/>\r\nThere are toilet training seats available in the toilets in grounds.<br \/>\r\nYou can pick up a free games booklet for children to explore the museum (Mistigris tour for 4-8 year olds\/Balzac game for 9-14 year olds) plus there's a sensory \"barefoot\" trail in the grounds.<br \/>\r\nThe museum runs children's activities over half term (zone B; <a href=\"https:\/\/www.musee-balzac.fr\/agenda\/\" target=\"_blank\" rel=\"noopener\">please see schedule<\/a>).                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are the museum grounds free to visit?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The grounds are free to visit and you can take a picnic.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Is the museum wheelchair-friendly?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The museum is not suitable for wheelchairs. Wheelchair users unable to visit the museum can use the free tablet provided to go on a virtual tour. The grounds, toilets and barn (open for events) alone are accessible for disabled visitors.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Is there anywhere to eat and drink on-site?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The Mus\u00e9e Balzac gift shop sells soft drinks and hot drinks (coffee, tea, hot chocolate, fruit juice, sparkling water etc.) and local produce (rillettes, terrines, jam, honey, crispbread etc.). Head 200m into the village to indulge in the finest French cuisine at L\u2019Auberge du XIIe Si\u00e8cle restaurant and take a break at Le Balzac bar. You can pick up a bite to eat at the bakery and grocery shop. Picnics are allowed in the grounds.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are dogs allowed?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Dogs are not allowed in the grounds or museum. Only guide dogs with sight-impaired visitors are allowed.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Do I need to book ahead?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        You don't need to book ahead to visit Mus\u00e9e Balzac. We recommend booking if you want to join an introductory tour (20 min) or guided tour (1 hr). Booking is required for groups (general admission and guided tours), for events (<a href=\"https:\/\/www.musee-balzac.fr\/agenda\/\" target=\"_blank\" rel=\"noopener\">please see event schedule<\/a>) and presentations\u00a0 and guided tours in English : <a href=\"https:\/\/www.musee-balzac.fr\/contact\/\" target=\"_blank\" rel=\"noopener\">contact<\/a>.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I bought my tickets online but I can't come anymore. Can I get a refund?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        E-tickets bought on the <a href=\"https:\/\/billetterie-musee-balzac.departement-touraine.fr\/\" target=\"_blank\" rel=\"noopener\">Billetterie - Mus\u00e9e Balzac website (departement-touraine.fr)<\/a> are non- refundable (unless visitors are unable to enter the museum due to the site being closed in unforeseen circumstances). However, you can amend or exchange your tickets online as long as you do so before the date you originally chose to visit. You cannot amend or exchange your tickets after the date stated on your ticket.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>How long is the ticket valid for?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Tickets bought on-site are valid for the day you buy them on.<br \/>\r\nE-tickets are valid for the date you select when you buy them.<br \/>\r\nTickets sold by other providers are valid for the day you visit.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Does the museum have a membership scheme?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        The museum has a \"Privilege Pass\" providing unlimited access to the museum for one year (<a href=\"https:\/\/www.musee-balzac.fr\/en\/visit\/useful-informations\/privilege_pass\/\" target=\"_blank\" rel=\"noopener\">find out more<\/a>).                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>How long does it take to visit the museum?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Set aside around 1.5 hr to visit the entire site (museum and grounds) and remember that the ticket desk shuts 30 minutes before closing time.<br \/>\r\nThe museum introductory tour lasts 20 minutes and the guided tour takes 1 hour (only in French - Booking is required for presentations\u00a0 and guided tours in English : <a href=\"https:\/\/www.musee-balzac.fr\/contact\/\" target=\"_blank\" rel=\"noopener\">contact<\/a>.)                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>Are introductory tours and guided tours free?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        Introductory tours (20 minutes) and guided tours (1 hr) are included in the admission price. Booking is required for presentations \"Balzac within 20 minutes\" and guided tours in English : <a href=\"https:\/\/www.musee-balzac.fr\/contact\/\" target=\"_blank\" rel=\"noopener\">contact<\/a>.                    <\/div>\n                <\/div>\n                            <div class=\"accordion\">\n                    <button class=\"accordion-header\">\n                        <span><h2>I'm over 60. Do you provide concessions?<\/h2><\/span>\n                        <svg width=\"22\" class=\"arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\" image-rendering=\"optimizeQuality\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" viewBox=\"0 0 512 299.283\">\n                            <path d=\"M75.334 286.691c-64.764 36.929-96.186-15.595-60.203-51.975L215.997 25.104c33.472-33.472 46.534-33.472 80.006 0l200.866 209.612c35.983 36.38 4.561 88.904-60.203 51.975L256 189.339 75.334 286.691z\"\/>\n                        <\/svg>\n                    <\/button>\n                    <div class=\"accordion-body\">\n                        <div>Concessions do not apply to people aged 60 and over. Please find our concessions on:<\/div><br \/>\r\n<div><a href=\"https:\/\/www.musee-balzac.fr\/la-visite\/informations-pratiques\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.musee-balzac.fr\/la-visite\/informations-pratiques\/<\/a><\/div>                    <\/div>\n                <\/div>\n                        <\/div>\n        \n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Can I get to Tours using public transport? You can only get the bus to the museum if you plan to stay in Sach\u00e9 (B&amp;B or hostel) and take [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-23915","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Mus\u00e9e Balzac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.musee-balzac.fr\/en\/faq\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.musee-balzac.fr\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.musee-balzac.fr\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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